Where are you located?
BarbacoApparel currently does not have a storefront. Our products are sold online and at various events in San Antonio and surrounding areas. If you are interested in one of our products but cannot make it to a local event, make your purchase on our Shop page. We deliver to anywhere in the world!
If you want to see a product in person, check out our Events page to see where we'll be that month. Our page and social media accounts are updated often, so check back periodically for details.
In a hurry and want to grab something today? Check out our Stockists page to see a full list of the stores that carry our products.
What sizes do you offer?
Our adult shirt sizes range from adult XXS to 4XL, depending on the design. Our youth sizes range from newborn to 7T (toddler). Visit our Shop page to see if the design you want is available in your size. Once you click on a design, you'll see a drop-down menu that lists available sizes. Not sure what size to pick? Check out this helpful size chart.
What are your shirt specs?
All our shirts are preshrunk tees. Nonheathered shirts are 100% cotton, while heathered shirts are a cotton/poly blend, depending on color. If you're interested in specific information, feel free to email us at email@example.com.
What is your return policy?
ONLINE ORDERS ONLY:
Unworn / unwashed items may be returned for a full refund (minus the shipping charge) within 30 days. The refund will be given through the original method of payment. We cannot send cash refunds. Refunds will go back onto the credit card used to place the order.
Before shipping anything back, please email us at firstname.lastname@example.org so we know to look out for your return.
Please return your unworn / unwashed items via mail at:
PO Box 461609
San Antonio, TX 78246
Include a note with the following information:
The order number and the name and email address of the purchaser. Please list the item(s) you are returning, and write “return for refund.”
- Customer pays return shipping on exchanges. We recommend using the USPS, as we find they have the most affordable rates. However, you can ship via any major carrier.
- We do not charge a restocking fee.
- If you have any questions about the return process, e-mail us at email@example.com.
When do you come out with new designs?
We try to come out with new designs every few months, but it just depends on how often we think of a great idea. Check our website often to see new designs, or like us on Facebook, Twitter, and Instagram (@BarbacoApparel). We always announce when we launch new designs.
How can I contact you?
We want to hear from you! We've got a few ways you can contact us:
- Check out our Contact page. You will find a fillable form that is sent directly to our e-mail account.
- E-mail us at firstname.lastname@example.org.
- Message us on Facebook at www.facebook.com/barbacoapparel.
- Send us a tweet @barbacoapparel.
How do I know what size shirt to buy?
Use this size chart as a guide:
Do you carry children sizes?
Yes! But only in certain designs. Check out our Kids page to see what's available.
Can I order a design in a different color than what's available on the website?
Unfortunately, we do not allow custom orders for specific tee colors at this time.
What is your typical turnaround time for online orders?
We aim to process orders within 1 to 3 business days of receiving them; however, due to order volumes and inventory availability, it can take up to 5 business days to ship out your order. If you need something processed quickly, shoot us an email and let us know. We're more than happy to accommodate special requests and usually do it at no additional charge.
Can I meet you somewhere to buy in person?
Unfortunately, we do not meet customers for individual purchases. We can offer upgraded shipping if you need your order quickly. Or if you see that we’ll be selling at an upcoming show, send us an email beforehand and we’ll be happy to get your order ready for pickup at the event.
My order was shipped but I haven’t received it. Where is it?
Check the tracking number emailed to you once your order shipped. The USPS site is updated every few hours and should tell you when to expect your order.
I’m buying this as a gift. Can you exclude the receipt?
Sure! Just add a note in the notes section on the checkout screen.
I bought something in person, but I need to return in. What’s the process?
We will gladly return any product bought in person at an event. Please email us at email@example.com. Provide your home address and what design/size you’d like, and we’ll send your new tee along with a self-addressed, stamped envelope. Once you receive your product, simply put your old product in the return envelope and drop it in the mail.
Would you be willing to donate product for my charity?
We love to help in the community when we can. Unfortunately, we receive numerous requests throughout the year and only have a limited budget. Contact us as early in the year as possible.
Can I wholesale your products?
Absolutely! If you own a retail storefront, drop us a line for wholesale prices and available products. Check out our wholesale sign-up page or contact Catherine Contreras at firstname.lastname@example.org.
I don’t see a design on your website. Do you still carry it?
We’re always coming out with new designs and, therefore, retire older designs. If you don’t see something on our website, we most likely don’t carry it anymore. Feel free to send us an email at email@example.com, though, and we can check to see if we have anything left in our inventory.